When Support Views Your Account
Some problems can only be diagnosed by seeing what you see. A CueCall administrator can open a short, time-limited support session that shows them your account exactly as it appears to you.
- These sessions are read-only unless an administrator deliberately enables changes to fix something on your behalf
- Billing, payment details, AI generation (which would spend your credits), your own stored AI API key and account deletion are never reachable, in either mode
- Every session expires on its own — an hour at most — and is recorded with the administrator's name and the reason they gave
- Ask us at any time whether your account has been viewed this way, and we can tell you from that record
Direct Email
You can also email us directly at support@cuecall.app
More in Getting Help
- Getting Help: Searching this page — Search matches everything written on this page, not just topic headings — so a phrase you half-remember from an answer ("tracking number", "approved spender") will find it
- Getting Help: Linking to an answer — Every topic has its own web address. Open a topic and the address bar becomes the link to it — copy it straight out, or press Copy link to this topic next to the search box
- Getting Help: Contact Support — Click the Contact Support button at the top of this page to send us a message. Fill in a subject line and describe your question or issue in detail.
- Getting Help: Sending Feedback — Spotted a bug, or have an idea for something CueCall should do? Click the Send Feedback speech-bubble icon at the bottom of the left menu, pick a type (Bug Report, Feature Request, Improvement or…
Try CueCall
Your first two shows are free for a full year each, with every feature and unlimited users. Pricing is per show, not per user.